When your home phone service is activated – we will send you an email with the username and password required to set up the phone service on your modem.

Different modem manufacturers may use different titles for the below. Please check with us if you're unsure.

Note: Other devices may ask for details such as Authentication Number or other numbers. Always use your SIP Username (provided in the email) and NOT your telephone number.

Below is an example of a modem gateway with voice capabilities. If your modem is not voice capable, you will not be able to set up the phone service. Please make sure to check with the modem manufacturer if you're unsure.

1. Using an internet browser, access the main page of the router and look for 'Voice', 'VoIP', or 'Phone' setup. Below is a sample page for a TP-Link modem.

2. Click the 'Add' button to allow you to add a new phone service.

3. After saving your setup. Your home phone service will then attempt to connect. You will know it is successful when you can see the status as 'Up' or for some devices, 'Registered'.

Once the phone service is connected, you should have dialtone and be able to make an outgoing call. Please read this article for further troubleshooting steps.

Start a conversation with us online by clicking on the chat icon on the SpinTel website for further help.